1 - SUBJECT
1.1 These Conditions of Sale have as their object the purchase of products and services carried out remotely via the website www.worldofjewel.com, belonging to JEWELS DI CHEN JI with registered office in Via Dei Furi 31 00174 Rome.
2 - ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE
2.1 The contract stipulated between JEWELS DI CHEN JI and the Customer must be considered concluded with the acceptance, even if only partial, of the order by JEWELS DI CHEN JI. This acceptance is considered tacit, unless otherwise communicated to the Customer in any way. By placing an order in the various ways provided, the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept the general conditions of sale.
2.2 If the Customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity), once the online purchase procedure has been completed, he will print or save an electronic copy and in any case keep these general conditions of sale, in compliance with the provisions of art. 50 and following of Legislative Decree 206/05.
2.3 Any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or things, caused by the non-acceptance, even partial, of an order.
3 - METHOD OF PURCHASE AND AVAILABILITY OF PRODUCTS
3.1 Before confirming the purchase, the total cost of the order will be summarized to the Customer, and he will have the possibility to modify in whole or in part, or to completely cancel this order.
3.2 The prices of the products are indicated on the site including VAT.
3.3 The transport cost will be added at the time of the conclusion of the order, the amount of which may vary according to the method of delivery requested, except for exceptions and exceptions that will be specifically published on the site.
3.4 The transport costs for destinations outside the Italian territory are clearly specified to the Customer before the conclusion of the order. However, the company reserves the right to change (upon notification to the Customer) the international freight rates if necessary.
3.5 World Of Jewel does not guarantee the continuous availability of the products under the conditions offered, remaining committed in case of unavailability, to contact the Customer by phone or by e-mail for any replacements or refunds without additional charges.
3.6 The Customer's response regarding an e-mail notification of items missing from their current order must be received no later than 2 days. Otherwise the order will be processed automatically by scaling the missing items, with consequent reimbursement of the latter in case of advance payment.
3.7 JEWELS DI CHEN JI reserves the right to change the prices indicated on the website www.worldofjewel. com without notice.
4 - SHIPPING AND PAYMENTS
4.1 The shipping and payment methods are visible on the "Shipping and Payments" page. The times indicated for the delivery terms are purely indicative and are in no way binding for JEWELS DI CHEN JI.
4.2 World Of Jewel will deliver to the Customer, at the address indicated by the latter, the products selected and ordered.
4.3 World Of Jewel is not responsible for damage or delays in delivery caused by the carrier to the products purchased, remaining totally unrelated to the relationship between the carrier and the Customer.
4.4 Shipping costs are shown on the 'Shipping and Payments' page.
4.5 All billing and destination data must be filled in correctly and completely by the responsible Customer. Any errors in entering incorrect or incomplete data for billing will be attributable exclusively to the Customer. Any errors in entering the incorrect or incomplete address can cause problems with delivery and generate storage costs that will be charged to the customer.
4.6 All advance payment methods must be received no later than 4 precise days (therefore non-working) from the order confirmation, otherwise the order will be automatically canceled.
4.7 The payment methods are as follows:
- Cash on delivery: Payment on delivery to the courier at no additional cost.
- Credit card
- Paypal
- Bank Transfer: The shipment will start as soon as the payment is collected (2-3 days approx.)
- Collection at the showroom: The products will be collected by the customer himself at our showroom in Via dei Furi, 31 following an email notification
5 - LIABILITY
5.1 World Of Jewel assumes no responsibility for inefficiencies attributable to force majeure such as accidents, explosions, fires, strikes, earthquakes, floods and other similar events that prevented, in whole or in part, from executing the contract.
5.2 World Of Jewel will not be liable to any party or third party for damages, losses and costs incurred as a result of the failure to execute the contract for the reasons mentioned above, as the consumer is only entitled to a refund of the price paid.
5.3 World Of Jewel is not responsible for any fraudulent or illegal use that may be made by third parties, credit cards, checks and other means of payment, upon payment of the purchased products. World Of Jewel, in fact, at no time during the purchase procedure is able to know the buyer's credit card number which, by opening a secure connection, is transmitted directly to the banking service manager.
5.4 World Of Jewel is also unable to know the data provided to the lender, given that at the time of choosing this payment method, the buyer opens a secure connection, transmitted directly to the lender.
6 - PREROGATIVE OF PRODUCTS
6.1 The surfaces of small parts and jewels in 925 silver and brass are subjected to specific treatments. The oxidation disappears over time and the speed of this process depends on how the articles in question are treated. Sweating, perfumes and other chemical agents (soaps, creams, etc.) cause the deterioration of the galvanic therefore we invite customers to remove the jewels before washing, going to bed or playing sports. The polishing cloth (normally available on the market) is an excellent method to give new brightness to jewels that have become opaque / oxidized over time. In any case, the loss of intensity of the galvanic does not represent a defect but a normal and proper condition of the aforementioned metals.
6.2 Among the hard stones on the market there are some that have undergone special treatments such as: irradiation, color reinforcement and finally complete dyeing. It is strongly recommended not to subject the reinforced and dyed stones to heat sources, or in contact with chemical products (such as soaps, perfumes, etc.) as they could fade and / or discolor until they completely lose their color. To request more info on the products in the catalog, we kindly ask our customers to contact our Customer Service before placing an order.
6.3 The millimeter accuracy of natural products is not always guaranteed, as there is a small deviation of 0.5mm for defect or excess.
6.4 The coloring of natural products may vary by some shade or nuance compared to the photo present online.
7 - RIGHT OF WITHDRAWAL
7.1 The consumer customer can exercise the right of withdrawal, by returning all or part of the goods received in their original packaging, without tampering with any seal and / or deterioration of the same external packaging, and obtaining a refund of the price paid, a possible replacement. of the selected items or a credit applicable to the next order.
7.2 The consumer who for any reason is not satisfied with the purchase made, has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within 14 days from the day of receipt of the purchased good. The right of withdrawal can be exercised as long as the asset has not been used or tampered with.
7.3 All costs of returning the products are charged to the customer who, directly or by other means (registered mail, express courier, etc.), will deliver them to the seller's home; all items must be received in the same conditions as they were received; it is not allowed to return the goods in any other way.
7.4 To exercise the right of withdrawal, the customer must, within the period indicated above, contact us by phone or send an e-mail to the following address: info@worldofjewel.com .
7.5 The right of withdrawal does not apply to the Customer who purchases for purposes related to his work (eg: instrumental use, resale, etc.) and who therefore communicates his VAT number to the Supplier.